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01/22/2004 Entry: "ITSCM8 Schedule"

8th Annual International IT Service Management Conference & Exhibition

Sunday 2pm: IT Business Perspective Part 1
Sunday 3.50pm: IT Business Perspective Part 1

Monday 8.30am: Keynote
Monday 10.35am: Application Service Library
Monday 11.55am: Lunch
Monday 1.25pm: Eight Critical Success Factors
Monday 2.55pm: Conquering the ITIL Information Problem
Monday 4.10pm: Keynote

Tuesday 8.30am: Keynote
Tuesday 10.20am: Using SLAs
Tuesday 11.40am: Lunch
Tuesday 1.10pm: Adopting A Service Desk Model
Tuesday 2.50pm: Overcoming Silos
Tuesday 4.10pm Keynote

Wednesday 8.30am: Keynote
Wednesday 10am: ITIL KPI Dashboard
Wednesday 12.30pm: Lunch